Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay, Google Pay, and other methods available through Stripe Checkout. All payments are processed securely by Stripe — we never see or store your card details.

Yes. All payments are handled by Stripe, a PCI-compliant payment processor. Your card information never touches our servers. The checkout page is served over HTTPS with strict security headers, and our server re-verifies all prices at checkout time — the cart total cannot be manipulated client-side.

Yes. If you have a promo code, enter it on the Stripe Checkout page before completing payment. Promo codes are managed in our Stripe dashboard — follow us or sign up to hear about promotions.

Physical orders can be cancelled or changed if they haven't entered production yet — contact us as soon as possible. Digital orders cannot be cancelled once the download has been delivered, as the product is immediately accessible after payment.

We currently ship within the United States. International shipping may be available for certain items — use the quote form to ask about specific destinations.

Standard shipping is 5–10 business days after dispatch. 3D printed items may have a 1–3 business day production time before dispatch. You will receive a tracking number by email once your order ships.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also view your order status at any time on your order tracking page — no account required, just your email and order ID.

Please contact us within 14 days of delivery with a photo of the damage and your order number. We'll arrange a replacement or refund at no cost to you.

Download links are sent immediately in your order confirmation email. If you have a Syntax Forge account, your downloads are also permanently accessible in your Profile under "Digital Vault" — no expiry on your library.

The links in your confirmation email are valid for 24 hours. However, if you're signed into your account, your Digital Vault gives you permanent, on-demand access to all purchases — just log in and download whenever you need.

Yes. Sign into your account and go to Profile → Digital Vault. All your purchased digital products are listed there and can be downloaded at any time.

No. Digital products are licensed for personal or professional use by the purchaser only. Redistribution, resale, or sharing of purchased files is not permitted. See our Terms of Service for full details.

We accept returns within 30 days of delivery for items that are unused and in original condition. Contact us first to arrange a return. Shipping costs for returns are the buyer's responsibility unless the item was defective or incorrect.

Digital products are generally non-refundable once downloaded, as the product is immediately and permanently accessible. If you experience a technical issue preventing access, contact us and we'll resolve it. If a product is materially different from its description, we'll make it right.

No. You can check out as a guest with just your email address. However, creating an account gives you access to your Digital Vault, order history, and makes future purchases faster.

Go to the Login page and click "Forgot password". Enter your email address and we'll send you a reset link valid for one hour.

A verification email is sent automatically when you register. Click the link in that email to verify. You can also resend the verification email from your Settings page.

Yes. Use the Quote Request form to describe your project — dimensions, material preferences, reference files, and your budget. We'll review it and get back to you with a price and timeline. Custom orders are fulfilled via a Stripe payment link sent to your email.

We accept STL, 3MF, OBJ, and STEP files. For modifications to existing hardware, photos and a written description are fine to start.